Dental practice execution
Automate the payer-portal work behind your front desk.
Insurance eligibility verification and claims status checks are the workflows a dental front desk repeats dozens of times a day: sign in to the payer portal, look up the patient, read coverage and benefits or the claim state, and carry the answer into the practice management system. OpenAdapt compiles that exact workflow from a recording of your own team and replays it on your front-desk computer.
Those hours of phone and portal time each week are the cost of work that never needed a person once it was shown correctly. Your staff open and supervise the sessions; OpenAdapt does the re-keying, and anything it cannot verify lands in a queue for a person to finish.
The workflows, exactly
- Insurance eligibility verification. Sign in to the payer portal, look up the patient by member ID and date of birth, open the coverage and benefits view, and record the eligibility result where your workflow puts it — the PMS, a worksheet, or the schedule. Credentials are secret parameters, never written to the recording.
- Claims status checks. Look up a submitted claim in the payer portal, read its current state, and carry the status into the PMS record your billing follow-up already works from.
See the eligibility workflow step by step →
The wrong-patient defense
It halts instead of writing a wrong record.
Every compiled step carries identity checks derived from the demonstration. The program verifies it is looking at the right member before it reads or writes anything, and when the portal or the PMS shows something it never saw demonstrated, it halts and puts the case in a ready-to-finish queue instead of guessing. The public safety gallery shows the exact look-alike record cases behind this defense.
See the wrong-patient defense →Review the runtime safety model →
Patient data stays inside your boundary
Original recordings stay local, and live observations can contain PHI, so dental workflows run on a practice-controlled machine — the same front-desk computer your staff already use, inside portal sessions your staff open and supervise. Healthy runs make no model calls, so routine verifications also send nothing to a model.
Put one front-desk workflow into production
Bring the payer portals you check most, your PMS and its version, weekly volume, and the exceptions your staff handle today. We'll map the deployment boundary, shadow run, and supervised rollout.